CHI Health Immanuel

These people are an absolute joke. It's no wonder why I had such a poor experience at this place. The Psychiatrist I spoke with, seemed professional. I will give him that, however, I had to correct him about something which was quite important, when he attempted to question me about what I'd just told him not even a minute prior. Instead of prescribing medications that I'd taken for years, he seemed to be more interested in using me as a guinea pig to experiment on. This is not the clinic that I've gone to for many years. The reason being, these people took over the smaller clinic that I used to visit. During the years I attended that smaller clinic, I went through what could only be described as hell, while my Psychiatrist and I ,tried different combinations of medication, until we finally found a formula that helped. However, despite having all of these records provided to them, they are the bigger company which consumed the smaller clinic, they seem hell bent on putting me through hell all over again - while they make me go through the entire process again 12 years later. The many excuses I were given as to why they wanted to go this route, made no sense whatsoever. There has to be some sort of incentive given to this company, by the pharmaceutical company who produces the drugs they're attempting to prescribe. That is the the only way to make sense of why they refused to prescribe medication that I've taken for years. At the end of the visit, I was bluntly told by David Wilton's supervisor, to go to another clinic, because they don't prescribe those medications there. I find it very hard to believe that Ambien isn't prescribed there. I believe I just didn't fit their personal criteria of someone they would help. I however did fit the criteria for a guinea pig. Not to mention, the medication that they did prescribe, will lower my blood pressure to an unsafe level, due to the fact that I am already on hypertension medication. How helpful could this be?

This hospital is the worst hospital I have ever been to… I took many patients to this hospital to ER, they made us wait for four hours long. Patients could have died in these lengthy period. Besides, front desk old lady is so rude… The way she talked to us, looked at us…drives me crazy. CHI Immanuel has to improve in every aspects in order to provide a better service to community. Going to this ER was amost like going to hell. Just imagine, making very serious patients for such a lengthy hours. I am left so frustrated with they care and service… It makes me feel like they are heartless….

The attention and care I received from the ER staff was positive, professional, compassionate, and cheerful. You are to be commended for a high quality staff at the ER. Nurse Mark was amazing, he was very caring and sweet. He knew what he was doing and was so helpful. He always give me an update on what’s going on and what should I expect. If I am ever in need while I am visiting, I would come here again.

CHI repeatedly will harass you for any unpaid balance regardless of when the last payment was made by you or your insurance. They are constantly calling me for a literal $80.10 bill that is 60 days old and insurance has made their payment within the last <30 days. It's beyond absurd that and they contract now with a company in the PHILLIPINES to harass you about your bill. Don't get me started on the hospital. There are good people there of course, but the ER is a complete joke and 99%of the time overwhelmed........unless you are truly "dying" be prepared to sit hours and hours to be seen. I could go on and on but it's pointless. The US is becoming a 3rd world country for healthcare and I say this as I have excellent health insurance, it's the facilities and the corporate game of it. Take your loved ones somewhere else.

ER is a joke. Sat forever while my bf bled profusely from a work injury. We were told that they were waiting to move people to the upstairs. Kids running around all over coughing, they definitely don't treat first based on what the reason for visit is. Finally left after an hour of waiting and bleeding through bandages and clothes. Went to an emergicare and was seen and given stitches right away because of the severity of the injury.

Felt like I was an inconvenience, felt like they rushed. I was back in a different emergency room (which i went to another hospital and they were amazing) 2 days later because my condition worsened after my diagnosis from them. Definitely could be kinder, more attentive, and I was told they don't even have pillows to lay ur head on in the emergency room beds. And my neck and head were in so much pain. I love the specialty doctors there but the emergency room needs a major overhaul and I hope to never find myself back there..

The care is excellent. Thoughtful, thorough. They’re wonderful. No complaints there. I only wish they wouldn’t call and leave a message from the financial offices telling me how urgent it is I call them after they’ve closed on a Friday. Drama and stress. Did I forget to pay or something? I have no bad records with them and feel like I’m being treated poorly in that respect.